Question 1

What is EzySeat?

Accepted Answer

EzySeat matches you with co-passengers on the same train or flight who'd happily trade seats — a lower berth for an upper, a window for an aisle, or a seat next to your family. You both accept, then swap on board.

Question 2

Is it free?

Accepted Answer

Yes. Matching and swapping are free. Never pay anyone for a seat swap — report it if someone asks.

Question 3

Do I need to install an app?

Accepted Answer

No. EzySeat works in any browser on your phone or computer. You'll get alerts by email and SMS.

Question 4

Which trains and classes are supported?

Accepted Answer

All Indian Railways trains with reserved seating — Sleeper, AC 3 Tier, AC 3 Economy, AC 2 Tier, First AC and chair cars. Domestic flights are supported with self-declared seats.

Question 5

What can I do on EzySeat?

Accepted Answer

Find a co-passenger who'll trade seats with you, so both of you travel better. For example: Get a lower berth for parents, seniors, a pregnant traveller or anyone who finds climbing hard. Bring your group together when a family or friends' booking is split across bays or coaches. Trade berth types — upper for lower, side for main, middle for upper — within the same class. Swap flight seats — a window for an aisle, or seats next to your family. Help someone else by offering your seat to a traveller who needs it more. Swaps only happen between travellers on the same train, date and class (or the same flight), and only when both of you agree.

Question 6

Can I check for matches without signing up?

Accepted Answer

Yes. Enter your PNR on the home page, tell us what you'd like, and we'll show you who on your train can swap — no account needed. You create a free account only when you want to accept an option, so we can alert you and your partner and keep the swap private.

Question 7

What do I need to get started?

Accepted Answer

Trains: your 10-digit PNR from your e-ticket or booking SMS. Flights: the airline, flight number, date and your seat number. When you sign up we also ask for your email and mobile number so we can tell you the moment a match is found.

Question 8

What if my PNR isn't found?

Accepted Answer

We check your booking against public PNR-status sources and try another one if the first doesn't answer. Sometimes they are all slow or unavailable, or a fresh booking isn't visible yet. When that happens EzySeat switches to manual entry with your PNR already filled in: paste your ticket SMS (we read the train, date, coach and berth from it) or type the details. Manually added trips are matched in exactly the same way, and we re-check the PNR automatically later.

Question 9

Can I add a booking with several passengers?

Accepted Answer

Yes — up to 6 passengers on one PNR. You choose a goal for each of them: a lower berth for one, sitting together for others, or no change at all.

Question 10

Which tickets can I add?

Accepted Answer

Any reserved Indian Railways ticket that has a PNR — e-tickets and counter tickets, general, Tatkal and Premium Tatkal quotas. Unreserved (general) tickets have no seat to swap, so they can't be added.

Question 11

When should I add my trip?

Accepted Answer

As soon as you've booked. The earlier you add it, the more co-passengers you can be matched with. You can still add it on the day you travel: matching keeps running until about 2 hours before you arrive (for flights, until 30 minutes before departure).

Question 12

What happens when the chart is prepared?

Accepted Answer

Indian Railways prepares the first reservation chart about 8 hours before departure (for early-morning trains, the evening before) and a final chart about 30 minutes before departure. We re-check your booking at those times, update your coach and berth if they changed — for example when RAC or waitlisted tickets are confirmed — and look for new matches straight away.

Question 13

How do you find a match?

Accepted Answer

We look at everyone on the same train, date and class (or the same flight) and pair people whose seats and wishes fit — like an upper-berth traveller who wants a lower with a lower-berth traveller who prefers an upper. Travellers who are happy to help also count.

Question 14

Can my family be seated together?

Accepted Answer

Yes. Choose “Sit together” for a passenger and pick who to sit with. We find travellers in that bay (or coach) who'll trade into your family member's seat.

Question 15

What if no one matches right away?

Accepted Answer

We keep matching as new travellers join, when the chart is prepared, and even during the journey — until 2 hours before your arrival (30 minutes before a flight). We'll email you the moment someone fits.

Question 16

My ticket is RAC or waitlisted. Can I still use EzySeat?

Accepted Answer

Yes. Add it now; once the chart gives you a berth we start matching automatically for PNR-verified trips, or you can update your seat yourself.

Question 17

Can I swap with someone in a different coach or class?

Accepted Answer

A different coach — yes, as long as it's the same class on the same train and date. A different class — no. Your ticket is only valid for the class you booked, so EzySeat never suggests swaps across classes (for example Sleeper and 3A).

Question 18

How long do I have to answer an option?

Accepted Answer

Options stay open for a limited time that depends on how soon you travel — up to 48 hours when the trip is days away, down to about an hour close to departure. We remind you before an option expires.

Question 19

Why did an option disappear?

Accepted Answer

An option closes when your co-passenger confirms a different swap, declines, their booking changes after the chart, or the option expires. We keep looking and tell you when a new one appears.

Question 20

Do both of us have to agree?

Accepted Answer

Always. A swap is confirmed only when both travellers accept. Nobody is ever moved without saying yes.

Question 21

Can I get more than one option?

Accepted Answer

Yes — you'll see several options when available and can accept any of them. The first one you both agree on is confirmed and the rest close automatically.

Question 22

How do I cancel a confirmed swap?

Accepted Answer

Open the swap and tap “Cancel swap”. Your partner can approve or keep the swap; if they don't reply within 12 hours it's approved automatically. You both go back to your original seats and back into matching.

Question 23

Will the TTE allow the swap?

Accepted Answer

Seat changes are at the TTE's (or cabin crew's) discretion. In our experience they're usually fine when both passengers agree. Show them the confirmed swap in EzySeat.

Question 24

Can I swap again after a swap is cancelled?

Accepted Answer

Yes. A seat can be in only one confirmed swap at a time. Once that swap is cancelled — with both travellers' agreement, or automatically if the other person doesn't reply within 12 hours — both seats go back into matching and you can accept a new option.

Question 25

What do we do on the train?

Accepted Answer

Use EzySeat chat to agree where and when to meet — usually at your coach once the train has left. Tell the TTE that you have both agreed to exchange berths. Each of you carries your own ticket and a valid photo ID. Move once the TTE is happy. Your ticket stays in your name — only the berth you use changes. After the trip, rate your partner so other travellers know who's reliable.

Question 26

Is exchanging berths allowed on Indian Railways?

Accepted Answer

A ticket belongs to the passenger named on it and can't be sold or handed over — EzySeat never does that, and each of you keeps your own ticket. Exchanging berths with a willing co-passenger in the same class is common and is normally allowed at the discretion of the TTE , who has the final say. If the TTE says no, you both simply keep your original berths.

Question 27

What if my partner doesn't show up or changes their mind?

Accepted Answer

You keep your own seat — nothing about your ticket changes. Please tell us from the swap page; ratings and reports help other travellers know who to trust.

Question 28

How do flight seat swaps work?

Accepted Answer

Add your airline, flight number, date and seat. Flight seats are self-declared , because airlines don't offer a public way to verify them — check your boarding pass before adding the trip. When you're matched and both accept, agree a plan in chat and ask the cabin crew before you move .

Question 29

Can the airline refuse a seat swap?

Accepted Answer

Yes — cabin crew decide. They may say no for safety or weight-and-balance reasons, for exit rows (only eligible adults may sit there), for passengers travelling with an infant (only some rows have extra oxygen masks), or when a seat was sold at a higher price. If the crew say no, both of you keep your original seats.

Question 30

Will EzySeat ever charge me?

Accepted Answer

Finding matches and swapping are free today. In future we may charge a small fee to swap the same seat again after a confirmed swap was cancelled. If that happens, the fee will always be shown before you accept, and you can choose not to go ahead.

Question 31

Someone asked me for money for a swap. What should I do?

Accepted Answer

Don't pay. Genuine swaps never involve money, gifts or favours. Report the traveller from the swap page or through our contact form and we'll investigate — asking for money breaks our Terms and gets accounts suspended.

Question 32

Is EzySeat affiliated with IRCTC or airlines?

Accepted Answer

No. EzySeat is an independent service and is not affiliated with, endorsed by, or operated by IRCTC, Indian Railways or any airline.

Question 33

Is my PNR safe?

Accepted Answer

Your PNR is encrypted the moment you add it, shown only masked (like 45••••••78), and permanently deleted 48 hours after your journey .

Question 34

Will other travellers see my phone number?

Accepted Answer

No. They see your first name, last initial, rating and badges. You coordinate through private in-app chat.

Question 35

Can I choose to swap only with women?

Accepted Answer

Yes. If you've told us you're a woman, you can turn on women-only matching for any passenger.

Question 36

How do I report a problem or a traveller?

Accepted Answer

Open the swap and use Report , or write to us from the contact page . Tell us what happened; we review every report, usually within a day, and suspend accounts that break the rules.

Question 37

How will I know when I get a match?

Accepted Answer

By email and, if enabled, SMS — plus alerts inside EzySeat. Important alerts (a match, a yes from your partner, a cancel request) arrive instantly.

Question 38

Will you spam me?

Accepted Answer

No. Non-urgent emails are limited to a few a day and paused between 10 pm and 7 am unless your trip is about to start. You can switch to “important only” in Settings.

Question 39

How do I delete my account?

Accepted Answer

Go to Settings → Delete account. We erase your personal details, PNRs and messages. Active swaps are cancelled so your partners can find someone else.

Question 40

Can I sign in with Google?

Accepted Answer

Yes — or use your email and a password. You can also turn on two-factor authentication for extra security.

Question 41

Why do you need my mobile number?

Accepted Answer

So we can reach you quickly about a match or a change close to departure (by SMS where available) and to keep your account safe. It is never shown to other travellers — you talk to your swap partner inside EzySeat.

Question 42

I didn't get the verification email.

Accepted Answer

Check your spam or promotions folder and add hello@ezyseats.com to your contacts. You can ask for a new link from the sign-in page. Still stuck? Contact us .

Question 43

What happens to my data after the trip?

Accepted Answer

Your PNR is permanently deleted 48 hours after the journey ends. Your trip and swap history stays in your account (without the PNR) so you can look back at past swaps, until you delete your account.

Questions, answered.

Getting started

Adding your trip

Matching

Swapping & cancelling

On board

Flights

Fees & payments

Trust & safety

Notifications

Account & data