EzySeat

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Terms & Conditions

What you can and can't do on EzySeat, how swaps work, and the rules that keep everyone safe — in plain language.

Last updated 18 Sept 2026

These Terms and Conditions (the “Terms”) govern your use of EzySeat at ezyseats.com (the “Service”), a platform that helps travellers find co-passengers who are willing to exchange seats on the same train or flight. By using the Service — with or without an account — you agree to these Terms. If you don't agree, please don't use the Service.

1. What EzySeat is — and isn't

  • EzySeat is an independent matching service. We are not affiliated with, endorsed by, or acting for IRCTC, Indian Railways, CRIS or any airline.
  • We do not sell, transfer, cancel, modify or re-book tickets. Your ticket stays exactly as issued by the carrier, in your name.
  • Any seat exchange happens voluntarily between travellers on board and is subject to the approval of the Travelling Ticket Examiner (TTE), the cabin crew and the carrier's rules. We cannot guarantee that a swap will be permitted.
  • Booking details are read from public PNR-status sources, your ticket SMS, or what you enter. These sources can be delayed, unavailable or wrong, so we cannot guarantee that booking information, matches or notifications are complete, accurate or timely.

2. What you can do on EzySeat

  • Look up your booking and see possible swaps without an account.
  • Create a free account to accept options, get alerts by email (and SMS where available), and chat privately with your swap partner.
  • Ask for a lower berth, to sit together with your group, a particular seat type, or offer your seat to help someone else.
  • Accept one or more options; the first one that both travellers accept becomes a confirmed swap for that seat.
  • Cancel a confirmed swap with your partner's agreement, and swap again afterwards.
  • Rate your partner after the trip, report problems, and delete your account at any time.

3. Who can use EzySeat

  • You must be at least 18 years old, or use the Service with the consent and supervision of a parent or guardian.
  • Give accurate information, keep your password safe, and tell us promptly about any unauthorised use of your account.
  • One person, one account. Accounts may not be sold, transferred or shared.

4. Searching without an account

When you check a PNR without signing in, we use it only to show you possible swaps. It is stored encrypted and deleted within 24 hours unless you create an account and save the trip.

5. Bookings you add

  • Only add bookings that are yours, or that you are authorised to manage (for example, family members travelling with you).
  • Train bookings are verified with the PNR where possible. Flight seats and manually entered details are self-declared; you are responsible for their accuracy.
  • We may re-check your booking automatically (for example when the chart is prepared) and update your seats and matches.
  • Adding someone else's PNR without permission, or false details, is prohibited and may lead to suspension.

6. How swaps work

  • Swaps are suggested only between travellers on the same train, date and class, or the same flight.
  • A swap is confirmed only when both travellers accept it. Options expire after the time shown in the Service.
  • A seat can be part of only one confirmed swap at a time.
  • A confirmed swap can be cancelled when both travellers agree. If the other traveller doesn't respond within the time shown in the Service (currently 12 hours), the cancellation is approved automatically. Both seats then return to matching and can be swapped again.

7. On board

  • Carry your own ticket and a valid photo ID, and follow the instructions of the TTE, cabin crew and railway or airline staff.
  • Tell the TTE or crew about the swap before you move. If they refuse, both travellers keep their original seats.
  • You are responsible for your own safety and belongings. Meet and swap in the open, in the coach or cabin.

8. What you must not do

  • Ask for, offer or accept money, gifts or favours in exchange for a swap.
  • Harass, threaten, abuse or discriminate against anyone, or misuse chat.
  • Add fake bookings, impersonate someone, or use another person's PNR without permission.
  • Share other travellers' personal details outside the Service.
  • Scrape, copy, overload, probe or attempt to break the Service's security, or access it with bots or automated tools.
  • Use the Service for any commercial purpose, such as reselling seats or advertising.

We may remove content, limit features, and suspend or close accounts that break these rules, and report unlawful activity to the authorities.

9. Messages we send

By adding a trip you agree to receive service messages about it — matches, confirmations, cancellations, reminders and chart updates — by email, in the Service and by SMS where available. You can reduce non-essential emails in Settings. Security messages can't be switched off while you have an account.

10. Your content

You keep ownership of the messages, ratings and reports you submit. You allow us to store and display them as needed to run the Service, keep it safe and resolve disputes.

11. Fees

Matching and swapping are currently free. If we introduce paid features, such as a fee for repeat swaps of the same seat, prices will be shown clearly before you pay or accept. See our Refund & Swap Policy.

12. Suspension and closing your account

You can delete your account at any time from Settings. We may suspend or close accounts that break these Terms, put other travellers at risk, or are required to be closed by law. Where reasonable we will tell you why.

13. Disclaimers and liability

The Service is provided “as is” and “as available”. To the extent permitted by law, EzySeat is not liable for decisions made by carriers or their staff, travel delays or cancellations, missed trains or flights, inaccurate booking information from third-party sources, the conduct of other travellers, or any indirect or consequential loss. Our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, or ₹1,000, whichever is higher. Nothing in these Terms limits liability that cannot be limited under Indian law.

14. Indemnity

You agree to compensate EzySeat for losses and reasonable costs arising from your breach of these Terms or misuse of the Service.

15. Intellectual property

The EzySeat name, logo, design and software belong to us. IRCTC, Indian Railways and airline names are the property of their respective owners and are used only to describe the journeys our users take.

16. Privacy

Our Privacy Policy explains what we collect and why — including that PNRs are encrypted and permanently deleted 48 hours after your journey.

17. Changes

We may improve or change the Service and update these Terms. Material changes will be notified in the Service or by email before they take effect. Continuing to use the Service after that means you accept the updated Terms.

18. Law, disputes and grievances

These Terms are governed by the laws of India. Please contact us first — most issues are resolved quickly. Complaints can be sent to our Grievance Officer at grievance@ezyseats.com; we acknowledge complaints within 24 hours and aim to resolve them within 15 days. Subject to that, courts at the place of EzySeat's registered office in India have exclusive jurisdiction.

19. General

If any part of these Terms is found unenforceable, the rest remains in effect. Not enforcing a right immediately is not a waiver of it. These Terms, together with the policies they link to, are the whole agreement between you and EzySeat about the Service.

Questions? Write to support@ezyseats.com or use our contact page.