Swapping is free
Creating an account, adding trips, getting matched and confirming swaps cost nothing. EzySeat never asks you to pay another traveller, and you should never pay anyone for a seat swap. Report any such request to us.
Confirming a swap
A swap is confirmed only when both travellers accept. Until then either of you can decline. When you accept one option, your other open options close automatically once a swap is confirmed.
Cancelling a confirmed swap
- Either traveller can request cancellation. The other traveller can approve or keep the swap.
- If there is no response within 12 hours (or before matching closes for the trip), the request is approved automatically.
- When cancelled, both travellers return to their original seats and back into matching.
Swapping again
After a cancellation you can be matched and swap again. We may later introduce a small fee for repeat swaps of the same seat; the fee, if any, will always be shown before you accept and you can choose not to proceed.
Refunds for paid features
If we introduce paid features, you will be entitled to a full refund if the feature is not delivered because of a fault on our side. Refunds are processed to the original payment method within 7 working days. Train and air tickets are never sold or refunded by EzySeat — contact IRCTC or your airline for ticket refunds.
Carrier decisions
Seat changes are at the discretion of the TTE or cabin crew. If a swap is not permitted on board, both travellers keep their original seats; there is no charge and nothing to refund.